Remote Assistance is a tool for helping users troubleshoot problems with their computers. To use Remote Assistance, both the User (also called the Novice) and the Helper must be present on their computers. Unlike Remote Desktop, Remote Assistance does not create a new session.Instead, Remote Assistance allows the Helper to work in the existing session of the User. The User’s desktop gets remoted to the Helper, who can then view the User’s desktop and, with the User’s consent, share control of the desktop. At Microsoft.com is more details.
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